Setting Up a Sales Process for an Inbound Call Center, so Simple Even Your Kids Can Do It
Simplicity in your inbound call center will improve sales performance I was just at NextCon in Phoenix, a great show put on by the cloud-communication company; Nextiva. At the convention Steve Wozniak spoke about his life and time at Apple. When asked about his recommendation for creating innovative products, he said that the number one thing was to create elegant simplicity. We have heard this before but how do you make an inbound call center sales process so simple a kid could do it? Apple has made it so that my five year old understands how to use an iPad, probably better than I do.